This Refund Policy outlines the terms and conditions regarding payments and refunds for services provided by Unicorn Dispatch Services (“Company,” “we,” “our,” or “us”).

By using our dispatch services, you agree to the terms stated below.

1. Nature of Services

Unicorn Dispatch Services provides professional truck dispatch and freight management services for owner-operators and motor carriers. Because our services involve time, labor, rate negotiations, and administrative work, refunds are limited and subject to the conditions outlined below.

2. Dispatch Fees

Dispatch fees may be structured as:

• A percentage of the gross load revenue

• A flat weekly fee

• A per-load service fee

All fee structures are agreed upon in advance through a Dispatch Service Agreement.

3. No Refund After Load Confirmation

Once a load has been:

• Searched and negotiated

• Confirmed with a broker

• Rate confirmation sent to the carrier

Dispatch fees related to that load are non-refundable.

Our service is considered fulfilled once the load is booked and rate confirmation is provided.

4. Weekly or Flat Fee Refunds

If you are on a weekly or flat-rate dispatch plan:

• No refunds will be issued once dispatching services have begun for that billing period.

• If cancellation occurs before any work has started, a partial refund may be considered at our discretion.

5. Cancellation of Services

Either party may terminate services with written notice.

If the carrier terminates service:

• Any outstanding dispatch fees must be paid immediately.

• Fees for loads already booked remain payable and non-refundable.

If Unicorn Dispatch Services terminates service due to violation of terms, no refund will be issued.

6. Load Cancellations

If a load is canceled by:

• The broker

• The shipper

• The carrier after booking

Dispatch fees are still non-refundable if the load was successfully secured and confirmed.

7. Chargebacks & Payment Disputes

Unauthorized chargebacks or payment disputes will be considered a breach of contract. We reserve the right to:

• Suspend services immediately

• Pursue legal recovery of owed funds

• Submit supporting documentation to payment processors

8. Exceptions

Refunds may only be issued under the following circumstances:

• Duplicate payment

• Billing error on our part

Approved refunds, if any, will be processed within 7–14 business days.

9. Contact Us

If you have questions regarding this Refund Policy, please contact:

Unicorn Dispatch Services
Email: unicornservice0@gmail.com
Phone: +1 909 760 0613
Location: 1112 SUNNYVIEW OVAL
KEASBEY, NEW JERSEY 08832
Business Hours: Mon – Sat, 09:00 AM – 06:00 PM